Privacy Policy

Last updated: May 28, 2025 · Effective immediately

ShoppyJi ("we", "our", "us") is a product of ZeroPaise Commerce Private Limited. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at shoppyji.com or any related mobile application or service.

1. Information We Collect

·Personal Identification: Name, email address, phone number, and delivery address when you register or place an order.
·Payment Information: We do not store card details. Payments are processed by PCI-DSS compliant third-party gateways (Razorpay, UPI networks).
·Usage Data: Pages visited, search queries, products viewed, time spent, and device information (browser, OS, IP address).
·Location Data: With your consent, approximate location to display relevant products and estimate delivery timelines.
·Communications: Messages sent to our support team, product reviews, and ratings.

2. How We Use Your Information

·To process and fulfil your orders, including communication on order status.
·To personalise your shopping experience and recommend relevant products.
·To send transactional emails (order confirmations, shipping updates) and, with your consent, promotional communications.
·To detect and prevent fraud, abuse, and security incidents.
·To comply with applicable Indian laws including the Information Technology Act, 2000 and its rules.
·To improve our platform through analytics and A/B testing.

3. Sharing Your Information

·Sellers: Your name, phone number, and delivery address are shared with the seller fulfilling your order.
·Logistics Partners: Courier partners receive your delivery details solely for order fulfilment.
·Payment Processors: We share minimal data with payment gateways for transaction processing.
·Legal Obligations: We may disclose data if required by Indian courts, law enforcement, or regulatory authorities.
·We do not sell your personal data to any third party for advertising or marketing purposes.

4. Data Retention

·Account data is retained for the duration of your account plus 3 years after closure, as required by Indian tax regulations.
·Order records are retained for 7 years as mandated by the Goods and Services Tax Act.
·You may request deletion of your account and associated data by contacting us at privacy@shoppyji.com.

5. Cookies & Tracking

·We use cookies and similar technologies to remember your preferences, maintain your session, and analyse traffic.
·You can manage cookies through your browser settings. Disabling cookies may affect platform functionality.
·We use Google Analytics (with IP anonymisation) for aggregate usage reporting.

6. Security

·All data is transmitted over HTTPS with TLS 1.2+.
·Sensitive data at rest is encrypted using AES-256.
·We conduct periodic security audits and vulnerability assessments.
·Despite best efforts, no system is 100% secure. Please notify us immediately at security@shoppyji.com if you discover a vulnerability.

7. Your Rights

·Access: Request a copy of the personal data we hold about you.
·Correction: Request correction of inaccurate or incomplete data.
·Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
·Opt-out: Unsubscribe from promotional emails using the link in any marketing email.
·To exercise any of these rights, email us at privacy@shoppyji.com.

8. Children's Privacy

·ShoppyJi is not directed at children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

·We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. Your continued use of ShoppyJi after the effective date constitutes acceptance of the updated policy.

10. Contact Us

·ZeroPaise Commerce Private Limited
·Email: privacy@shoppyji.com
·For grievances: grievance@shoppyji.com (Grievance Officer: [Name], available Mon–Sat, 10am–6pm IST)