Return & Refund Policy

Last updated: May 28, 2025

📦

Easy Returns

Within 7–15 days of delivery

💰

Fast Refunds

5–7 business days to source

🔄

Free Pick-up

For eligible return requests

1. Return Eligibility

·Returns are accepted within 7 days of delivery for most categories.
·Fashion & Footwear: Up to 15 days from delivery, items must be unworn, unwashed, with all tags intact.
·Electronics & Appliances: 7-day return window. The item must be in original packaging with all accessories.
·Beauty & Personal Care: Only eligible if delivered damaged, defective, or incorrect. Opened items are not returnable for hygiene reasons.
·Groceries & Perishables: Not eligible for returns. Refunds are issued only for items that are spoiled or incorrectly delivered.
·Books & Stationery: Eligible if delivered in damaged condition.

·Go to My Orders in your ShoppyJi account and select the order.
·Click 'Return Items' and choose the reason for return.
·Select whether you want a Refund or Replacement.
·Schedule a pick-up. Our logistics partner will collect the item from your address within 2–3 business days.
·Alternatively, you may drop off the item at a designated courier point.

·Items must be in their original, unused condition with all original packaging, tags, accessories, manuals, and warranty cards.
·Products with tampered serial numbers or IMEI are not eligible for return.
·We reserve the right to refuse returns that do not meet our return conditions.

·Once the returned item is received and quality-checked by the seller (typically 2–3 business days after pick-up), your refund is initiated.
·Original Payment Method: Refunds are credited back within 5–7 business days.
·UPI / Net Banking: 3–5 business days.
·Credit / Debit Card: 5–7 business days (depending on your bank).
·Cash on Delivery: Refunded to your ShoppyJi Wallet within 24 hours, or to your bank account within 5–7 business days.
·Shipping charges are non-refundable unless the return is due to ShoppyJi's or the seller's error.

·If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
·Attach photographs of the damaged item and packaging to your support request.
·We will arrange an immediate replacement or full refund at no additional cost.
·Email: support@shoppyji.com with Subject: 'Damaged Item — [Order ID]'.

·Replacement requests follow the same eligibility criteria as returns.
·Replacements are subject to product availability. If unavailable, a full refund will be issued.
·Replacement orders are dispatched within 3–5 business days after the original item is picked up.